Terms & Conditions

XLoura USA

Terms & Conditions of Sale

Welcome to XLoura. These Terms and Conditions of Sale (“Terms”) govern your purchase and use of products offered by XLoura USA (“XLoura,” “we,” “us,” or “our”) through our website, online store, and authorized sales channels.

By accessing our website or purchasing XLoura products, you agree to these Terms, our Privacy Policy, and any applicable policies posted on our website.

1. Company Information

XLoura provides women’s health and wellness products designed to support women’s daily care, personal wellness, and lifestyle needs.

Company Information:

Company Name: XLoura
Email: support@XLoura.com
Website: XLoura.com

2. Customer Eligibility

By purchasing from XLoura, you confirm that:

  • You are at least 18 years old or have obtained permission from a legal guardian;
  • The information provided during checkout is accurate and complete;
  • You are purchasing products for personal use and not for unauthorized resale.

XLoura reserves the right to refuse or cancel orders that appear fraudulent, abusive, or inconsistent with these Terms.

3. Product Information

XLoura makes reasonable efforts to provide accurate information regarding:

  • Product descriptions;
  • Ingredients;
  • Product images;
  • Pricing;
  • Usage instructions.

However, minor differences may occur due to product updates, packaging changes, or manufacturing improvements.

Product information provided on the website is for general informational purposes only.

4. Health & Wellness Disclaimer

XLoura products are developed to support women’s wellness and personal care.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending on personal factors including:

  • Age;
  • Lifestyle;
  • Diet;
  • Existing health conditions;
  • Individual body response.

Customers should consult a qualified healthcare professional before using any product if they are pregnant, breastfeeding, taking medication, or have a medical condition.

For dietary supplements or products making structure/function claims, applicable FDA disclaimer requirements may apply.

FDA Disclaimer (where applicable):

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

5. Orders and Contract Formation

5.1 Order Submission

Customers may place orders through the XLoura website.

After submitting an order, you will receive an order confirmation email.

5.2 Order Acceptance

An order confirmation does not guarantee acceptance.

XLoura reserves the right to refuse or cancel orders due to:

  • Incorrect product information;
  • Inventory limitations;
  • Payment authorization failure;
  • Suspected fraudulent activity;
  • Violation of these Terms.

If payment has already been processed, XLoura will issue a refund.

6. Pricing and Payment

All prices displayed on XLoura’s website are in U.S. Dollars (USD).

Prices may change at any time; however, confirmed orders will remain at the confirmed purchase price.

Customers are responsible for:

  • Applicable sales taxes;
  • Shipping fees;
  • Other charges required by law.

XLoura accepts payment methods displayed during checkout.

7. Shipping Policy

XLoura currently ships within the United States.

Estimated shipping times are provided for reference only.

Delivery delays may occur due to:

  • Carrier issues;
  • Weather conditions;
  • Holidays;
  • Incorrect shipping information;
  • Events beyond XLoura’s reasonable control.

Customers are responsible for providing accurate delivery information.

XLoura is not responsible for delays caused by third-party shipping providers.

8. Subscription & Auto-Renewal Terms

If you choose a subscription purchase option:

8.1 Automatic Renewal

Your subscription will automatically renew according to the selected billing frequency until canceled.

8.2 Billing Authorization

By subscribing, you authorize XLoura to charge your selected payment method automatically.

8.3 Cancellation

You may cancel your subscription at any time before the next scheduled billing date by:

  • Logging into your account; or
  • Contacting XLoura Customer Support.

Cancellation will take effect for future orders only.

Previously processed payments cannot be canceled.

9. Returns and Refund Policy

Because XLoura products may involve personal care and hygiene considerations, certain products cannot be returned once opened or used.

9.1 Eligible Returns

Customers may request a return if:

  • The request is submitted within ___ days after delivery;
  • The product is unopened;
  • The product remains unused;
  • Original packaging is included.

9.2 Non-Returnable Products

Returns may not be accepted for:

  • Opened products;
  • Used products;
  • Products damaged after delivery due to customer handling;
  • Clearance or final-sale items.

9.3 Refund Processing

Approved refunds will be issued to the original payment method.

Processing times depend on the customer's bank or payment provider.

10. Damaged or Incorrect Orders

If you receive:

  • A damaged product;
  • A defective product;
  • An incorrect item;

please contact XLoura within 15 days of delivery.

Customers may be required to provide:

  • Order number;
  • Photos;
  • Description of the issue.

XLoura will review the request and determine an appropriate resolution.

11. Marketing Claims and Customer Reviews

XLoura strives to provide accurate and transparent product information.

Customer testimonials and reviews represent individual experiences only and do not guarantee identical results for all users.

XLoura does not guarantee that any product will produce specific health outcomes.

All advertising claims must be truthful, not misleading, and supported by appropriate evidence under applicable U.S. consumer protection standards.

12. Intellectual Property

All XLoura intellectual property, including:

  • Brand name;
  • Logos;
  • Product names;
  • Website content;
  • Images;
  • Designs;
  • Marketing materials;

belongs exclusively to XLoura or its authorized partners.

Unauthorized copying, distribution, resale, or commercial use is prohibited.

13. Prohibited Use

Customers agree not to:

  • Resell XLoura products without authorization;
  • Modify or repackage products;
  • Make unauthorized medical claims;
  • Use XLoura branding without permission;
  • Engage in fraudulent transactions.

14. Limitation of Liability

To the maximum extent permitted by law, XLoura shall not be responsible for:

  • Improper product use;
  • Failure to follow instructions;
  • Individual reactions or sensitivities;
  • Third-party services;
  • Shipping delays outside XLoura’s control.

XLoura’s maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

15. Privacy Policy

XLoura respects customer privacy.

Personal information collected during purchases may be used for:

  • Order processing;
  • Payment processing;
  • Shipping;
  • Customer support;
  • Improving customer experience.

Please review our Privacy Policy for additional information.

16. Governing Law

These Terms shall be governed by applicable laws of the United States.

Any dispute shall first be addressed through good-faith communication between XLoura and the customer.

If a resolution cannot be reached, disputes shall be handled through appropriate legal channels.

17. Changes to These Terms

XLoura reserves the right to update these Terms at any time.

Updated Terms will become effective once published on our website.

Customers are encouraged to review these Terms periodically.

Contact Information

XLoura Customer Support

Email: support@XLoura.com

Website: XLoura.com