Return Policy

Return Policy & Product Guarantee

At XLoura, we are committed to providing high-quality women’s health and wellness products and ensuring a safe, transparent, and reliable shopping experience.

We stand behind the quality of our products and offer a 30-Day Satisfaction Guarantee for eligible purchases made through the official XLoura website.

This Return Policy explains the conditions for returns, refunds, replacements, and product-related claims.

1. 30-Day Return Guarantee

XLoura provides customers with a 30-day return period beginning on the date the order is delivered.

To qualify for a return, all of the following conditions must be met:

  • The return request must be submitted within 30 days of delivery;
  • The product must be unused;
  • The product must remain unopened and sealed;
  • The product must be returned in its original packaging;
  • Proof of purchase must be provided.

Returns submitted after the 30-day period may not be accepted.

2. Hygiene & Safety Return Restrictions

Because XLoura products are designed for women’s health, wellness, and personal care, product safety and hygiene are extremely important.

For health and safety reasons, XLoura cannot accept returns of:

  • Opened products;
  • Products with broken seals;
  • Products that have been used;
  • Products that have been partially consumed;
  • Products without original packaging.

This includes products where only a portion of the product has been used.

Once a health or personal care product has been opened, XLoura cannot guarantee product integrity for resale.

3. How to Request a Return

Before sending any product back, customers must contact XLoura Customer Support and receive return approval.

Please contact:

XLoura Customer Support

Email: support@Xloura.com

Please include:

  • Order number;
  • Full name;
  • Email address used for purchase;
  • Reason for return;
  • Photos of the product condition if requested.

Unauthorized returns may not be processed.

4. Return Shipping Costs

4.1 Customer Responsibility

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped;
  • The product arrived damaged;
  • The product has a verified manufacturing defect.

4.2 XLoura Responsibility

If the return is caused by an XLoura error or confirmed product defect, XLoura may provide:

  • A prepaid return label;
  • A replacement product;
  • A full refund.

5. Refund Process

After XLoura receives and inspects the returned product, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method;
  • Refund processing usually takes 5–10 business days;
  • Your bank or payment provider may require additional processing time.

Original shipping fees are generally non-refundable unless the return resulted from an XLoura error.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact XLoura within:

7 days after delivery

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the package and product.

After review, XLoura may provide:

  • Replacement product;
  • Refund;
  • Store credit;
  • Other appropriate solution.

7. Product Guarantee

XLoura guarantees that products shipped from our official website:

  • Match the product description;
  • Are properly packaged;
  • Meet applicable quality standards.

Our guarantee covers product quality issues but does not guarantee specific personal health outcomes.

8. No Guarantee of Individual Results

XLoura products are designed to support women’s wellness and healthy lifestyle practices.

Because every individual is different, XLoura does not guarantee:

  • Specific health results;
  • Identical outcomes for every customer;
  • Results within a specific timeframe.

Factors such as lifestyle, diet, consistency of use, and individual body response may affect results.

9. Subscription Orders

For customers enrolled in XLoura subscription programs:

  • Subscription orders are automatically processed according to the selected schedule;
  • Customers may cancel future shipments before the next billing date;
  • Orders already processed or shipped cannot be canceled.

Refund requests for subscription orders remain subject to this Return Policy.

10. Promotional Items and Bundled Products

For orders containing:

  • Free gifts;
  • Promotional items;
  • Bundled products;
  • Buy-one-get-one offers;

XLoura may require all related items to be returned before issuing a refund.

Promotional items do not have independent cash value unless otherwise stated.

11. Unauthorized Sellers

XLoura only supports returns and guarantees for products purchased through:

  • Official XLoura website;
  • Authorized XLoura partners.

Products purchased from unauthorized sellers may not qualify for refunds, replacements, or warranty support.

12. Contact Information

For return requests, refunds, or product concerns:

XLoura Customer Support

Email: support@Xloura.com

Website: Xloura.com