Shipping Policy

At XLoura, we are committed to providing a reliable and convenient delivery experience for our customers.

This Shipping Policy explains how XLoura processes, ships, and delivers orders placed through our official website.

By placing an order with XLoura, you agree to the terms outlined in this Shipping Policy.

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1. Shipping Availability

XLoura currently offers shipping within the United States.

We may expand shipping availability to additional regions in the future.

Shipping availability may depend on:

• Product availability;
• Customer location;
• Carrier service coverage;
• Applicable laws and regulations.

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2. Order Processing Time

Orders are typically processed within:

1–3 business days

after payment confirmation.

Processing time includes:

• Order verification;
• Product preparation;
• Quality inspection;
• Packaging.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During high-volume periods, promotional events, or holidays, processing times may be extended.

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3. Shipping Methods and Delivery Estimates

XLoura works with trusted third-party carriers to deliver orders.

Available shipping options and estimated delivery times will be displayed during checkout.

Typical delivery estimates:

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Carrier delays;
• Weather conditions;
• Holidays;
• Regional service disruptions;
• Incorrect shipping information.

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4. Shipping Fees

Shipping fees are calculated based on:

• Delivery location;
• Order size;
• Shipping method selected.

Applicable shipping charges will be displayed before checkout confirmation.

From time to time, XLoura may offer free shipping promotions subject to promotional terms.

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5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Customers may use the tracking number to monitor delivery progress.

Please allow up to 48 hours after shipment confirmation for tracking information to become active.

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6. Delivery Address Requirements

Customers are responsible for providing accurate and complete shipping information.

Before completing checkout, please verify:

• Recipient name;
• Street address;
• Apartment/unit number;
• City;
• State;
• ZIP code.

XLoura is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by customers.

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7. Failed Delivery and Returned Packages

If a package cannot be delivered due to:

• Incorrect address;
• Customer refusal;
• Failure to retrieve the package;
• Multiple unsuccessful delivery attempts;

the package may be returned to XLoura.

Customers may be responsible for:

• Original shipping fees;
• Return shipping costs;
• Additional reshipping charges.

Refunds for returned packages will be reviewed on a case-by-case basis.

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8. Lost, Stolen, or Missing Packages

Once an order has been confirmed as delivered by the shipping carrier, XLoura is not responsible for packages that are:

• Lost after delivery;
• Stolen from the delivery location;
• Retrieved by another person.

If your package shows as delivered but you cannot locate it, we recommend:

1. Checking your delivery location;
2. Checking with household members or neighbors;
3. Contacting the shipping carrier.

If the issue remains unresolved, please contact XLoura Customer Support and we will assist with available options.

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9. Damaged Packages

If your order arrives damaged:

Please contact XLoura within:

7 days of delivery

Provide:

• Order number;
• Photos of the damaged package;
• Photos of the product condition.

After review, XLoura may provide:

• Replacement product;
• Refund;
• Other appropriate resolution.

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10. Subscription Order Shipping

For XLoura subscription products:

• Orders will be processed according to your selected subscription schedule;
• Payment will be charged automatically according to the subscription terms;
• Shipping will begin after successful payment processing.

Customers must update shipping information before the next billing date to avoid delivery issues.

XLoura is not responsible for delays caused by outdated or incorrect customer information.

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11. Shipping Restrictions

XLoura reserves the right to restrict shipping to certain locations due to:

• Legal requirements;
• Carrier limitations;
• Product regulations;
• Operational considerations.

Orders that cannot be fulfilled will be canceled and refunded.

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12. International Shipping

At this time, XLoura primarily supports customers within the United States.

If international shipping becomes available, additional terms may apply, including:

• Customs fees;
• Import taxes;
• Duties;
• Local regulatory requirements.

Customers will be responsible for any applicable international charges unless otherwise stated.

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13. Force Majeure

XLoura is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;
• Severe weather;
• Government restrictions;
• Transportation disruptions;
• Labor disputes;
• Carrier interruptions.

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14. Contact Us

If you have questions regarding shipping, tracking, or your order:

XLoura Customer Support

Email: support@Xloura.com

Website: Xloura.com

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Recommended XLoura Shipping Settings (US Market)