Refund & Return Policy
At XLoura, we are committed to providing high-quality women’s health and wellness products and delivering a reliable customer experience.
Because many XLoura products are personal care, wellness, and hygiene-related products, returns are handled carefully to protect the safety, quality, and integrity of our products.
This Refund & Return Policy explains when returns, replacements, and refunds may be available for purchases made through the official XLoura website.
1. Return Period
Customers may request a return within 30 days from the date of delivery.
To qualify for a return, all of the following conditions must be met:
- The return request is submitted within 30 days of delivery;
- The product is unused;
- The product is unopened and sealed;
- The product remains in its original packaging;
- Proof of purchase is provided.
Returns that do not meet these requirements may be declined.
2. Products That Cannot Be Returned
For health, hygiene, and consumer safety reasons, XLoura does not accept returns of:
- Opened products;
- Used products;
- Products with broken seals;
- Products without original packaging;
- Products altered, damaged, or improperly stored after delivery;
- Clearance or final-sale items;
- Gift cards.
This policy applies regardless of whether the product was partially or fully used.
3. Defective, Damaged, or Incorrect Products
XLoura wants every customer to receive products in excellent condition.
If your order arrives:
- Damaged;
- Defective;
- Missing items;
- Different from what you ordered;
please contact XLoura Customer Support within 7 days of delivery.
Please provide:
- Order number;
- Customer name;
- Email address used for purchase;
- Description of the issue;
- Photos of the product and packaging if requested.
After review, XLoura may provide:
- Replacement product;
- Store credit;
- Full or partial refund.
4. How to Request a Return
To request a return, please contact:
XLoura Customer Support
Email: support@Xloura.com
Please include:
- Order number;
- Purchase email;
- Reason for return;
- Photos if applicable.
Customers must receive return approval from XLoura before sending any product back.
Unauthorized returns may be refused or returned to the sender.
5. Return Shipping Policy
5.1 Customer Responsibility
Customers are responsible for return shipping costs unless:
- XLoura shipped the wrong product;
- The product arrived damaged;
- A verified manufacturing defect exists.
5.2 XLoura Responsibility
If the return is approved due to an XLoura error or defective product, XLoura may provide a prepaid return label or reimburse reasonable return shipping costs.
6. Refund Processing
Once the returned product is received and inspected, XLoura will notify you of the refund decision.
If approved:
- Refunds will be issued to the original payment method;
- Refund processing time may vary depending on your bank or payment provider;
- Most refunds are completed within 5–10 business days after approval.
Original shipping fees are non-refundable unless the issue was caused by XLoura.
7. No Refunds Based on Individual Results
XLoura products are designed to support women’s wellness and personal care.
Because individual experiences vary, XLoura does not provide refunds based solely on:
- Personal expectations;
- Individual body response;
- Different wellness outcomes;
- Failure to achieve a specific result.
Product results may vary depending on individual factors including lifestyle, diet, health conditions, and consistent usage.
8. Subscription & Auto-Renewal Orders
If you enroll in an XLoura subscription program:
8.1 Automatic Renewal
Your subscription will automatically renew according to the selected billing schedule unless canceled before the next billing date.
8.2 Cancellation
You may cancel your subscription at any time before the next scheduled charge through:
- Your XLoura customer account; or
- XLoura Customer Support.
Cancellation prevents future shipments but does not automatically refund previously processed orders.
8.3 Shipped Subscription Orders
Once a subscription order has been processed or shipped, it cannot be canceled.
Refund requests for subscription orders are subject to this Refund & Return Policy.
9. Promotional Offers and Bundles
For promotional offers, bundles, and free gifts:
- Refunds may require the return of all included items;
- Promotional discounts may be recalculated if only part of an order is returned;
- Free gifts may not have separate monetary value.
10. Chargebacks and Payment Disputes
Customers agree to contact XLoura first before initiating a chargeback or payment dispute.
Our customer support team will make reasonable efforts to resolve legitimate concerns.
If a chargeback is initiated, XLoura may provide relevant documentation, including:
- Order records;
- Shipping confirmation;
- Delivery confirmation;
- Customer communications;
- Refund history.
Fraudulent or abusive chargebacks may result in restrictions on future purchases.
11. Unauthorized Sellers
Refunds and returns are only available for products purchased through:
- The official XLoura website;
- Authorized XLoura retailers.
Products purchased through unauthorized third parties may not qualify for refunds, replacements, or customer support.
12. Health & Safety Notice
XLoura products are intended to support women’s wellness and personal care.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Customers should follow product instructions and consult a healthcare professional when appropriate.
Refund eligibility is determined by product condition and purchase circumstances, not by medical outcomes.
13. Changes to This Policy
XLoura reserves the right to update or modify this Refund & Return Policy at any time.
Changes will become effective when posted on the XLoura website.
Customers are encouraged to review this policy before purchasing products.
14. Contact Us
For questions regarding returns, refunds, exchanges, or orders:
XLoura Customer Support
Email: support@Xloura.com
Website: Xloura.com